Frederick Mutual Insurance Company, provider of small business and homeowner’s insurance in the mid-Atlantic region, paired up with BriteCore, a leading provider of next-generation core software solutions for insurers, to provide an app where policyholders can easily access their insurance information from their personal electronic devices.
Following a rapid, three-week implementation, FMIC customers now enjoy new, digital self-service capabilities such as policy management, making online payments, filing claims, contacting agents, uploading photos and more. This self-service app will not only benefit policyholders but will save time for Frederick Mutual staff and agents as call volumes and processing time get reduced through policyholders inputting information via BriteApps.
Nancy Newmister, President & CEO of FMIC, shared “The policyholder portal better serves our clients who want easier and more convenient access to their policy, documents, and claims. Providing tools to help small businesses and homeowners thrive is a part of our long tradition of service. We are excited to continue adapting to our clients’ changing needs.”
BriteApps expands on BriteCore’s flexible, cloud-based digital platform utilized by FMIC. The BriteCore platform includes core processing, digital experience, and data and analytics capabilities that provide end-to-end support for P&C insurance operations. VP of Marketing at BriteCore, Jeff Haner, said “Our team congratulates FMIC on these new digital capabilities and the enhanced customer experience they are able to provide.”
About Frederick Mutual Insurance
Founded on December 15, 1843, FMIC has continuously operated for 178 years as a mutual insurance company serving policyholders, initially in Maryland; and subsequently expanding the operating territory into Pennsylvania, Virginia, Delaware, D.C., North Carolina, and South Carolina. Frederick Mutual is the 3rd oldest insurance company in Maryland and the 9th oldest in the United States. Frederick Mutuals’ longevity is attributed to strong financials, derived from safeguarding the interests of policyholders, and keeping pace with an ever-changing industry.
A team of responsive, knowledgeable team of Underwriters, and dedicated, onsite Claims Department FMIC provides partner with Independent Agents to provide Peace of Mind to policyholders. For more information, please visit www.frederickmutual.com.
About BriteCore
BriteCore is a cloud-native platform for P&C insurers that unlocks business growth, enhances the customer experience, and delivers great efficiency gains. BriteCore provides end-to-end support for insurance operations that includes policy administration, an agent and policyholder portal, rapid product configuration, underwriting rules and rating, billing management, claims management, document management, and reporting. As a cloud-native solution, BriteCore is continually updated for maximum security, efficiency, and durability at scale.
For more information, visit www.britecore.com.
