Most claims fall behind before they even begin. Incomplete FNOLs, missing documents, and manual re-entry create delays that frustrate customers and adjusters alike. BriteCore makes intake fast, structured, and highly accurate:

• Easy intake via agent portal, web app, or internal entry
• Automated verification of policy status, coverages, limits, and deductibles
• Prompting for required information so adjusters don’t chase details later
• Self-service access to Loss History reports
• Automatic assignment rules to route claims to the right adjuster or team

Adjusters receive clear, complete FNOLs — enabling faster triage and earlier action.

Adjusters often spend valuable time determining which claims need urgent attention, which need additional information, and which can be fast-tracked. BriteCore streamlines triage so adjusters can act sooner:

• Rule-based triage that routes high-severity, or time critical claims
• Quick access to prior claims, policy history, and underwriting notes
• Automatic notifications for documentation needs or missing information
• Assignment queues that balance workloads and improve service levels

Early assessment of severity and complexity improves cycle times and reduces leakage.

Claims investigation stalls when adjusters must hunt through emails, PDF reports, inspections, and external data sources. BriteCore brings all claim details into a single view:

• Attach and organize photos, videos, estimates, and inspection reports
• Activity logs that track every step for audit and regulatory purposes
• Internal and agent messaging directly within the claim record
• Templates for statements, forms, and customer communications

Adjusters spend less time searching and more time evaluating — improving both accuracy and customer experience.

Coverage reviews are time-consuming, especially when policies are complex or endorsements apply. BriteCore minimizes uncertainty and improves accuracy:

• Automatically highlights relevant coverages, limits, exclusions, and deductibles
• Links endorsements and special conditions directly to the claim
• Flags potential coverage issues or underwriting exceptions
• Supports bifurcation (split claims) by coverage, allowing different adjusters to manage separate parts of the same claim

Coverage decisions are faster, clearer, and easier to defend — reducing disputes and rework.

Delays in estimates and payments are a top driver of customer dissatisfaction. BriteCore improves every part of the settlement workflow:

• Integrations with estimating platforms and vendor networks
• Support for ACV, RCV, multiple payment scenarios, and supplemental payouts
• Automated payment rules for approval levels, limits, and dual payees
• Digital disbursements from QuickBooks (where enabled) for faster customer payouts
• Tracking of reserves, payments, and financial adjustments in real time

Claims move from evaluation to settlement with fewer touchpoints — lowering cycle times and adjusting expenses.

Customers want to know what's happening with their claim — but adjusters are overwhelmed by emails and phone calls. BriteCore gives claims teams communication tools that work:

• Automated status updates at key claim milestones
• Pre-built templates for letters, emails, and regulatory notices
• Agent visibility into claim progress so inquiries decrease
• Notifications for policyholders to upload documents or photos

Better communication reduces follow-ups, improves satisfaction, and gives adjusters more time to work claims — not manage inboxes.

Recovery workflows often fall through the cracks in older systems. BriteCore provides clear tracking and automation to ensure every dollar is pursued:

• Dedicated subrogation tracking with calendar reminders and task cues
• Integration points for external legal or recovery partners
• Salvage management workflows that document actions and outcomes
• Full financial accounting of reimbursements and outstanding balances

Increased recovery rates and reduced financial leakage.

Litigated claims are complex and documentation-heavy. BriteCore keeps everything organized:

• Track legal counsel, activities, deadlines, and settlements
• Store pleadings, correspondence, and expert reports
• Maintain litigation-specific financials separate from adjuster payments

Litigation becomes structured, transparent, and easier to manage.

Compliance can’t be an afterthought. BriteCore provides everything needed for internal audits, regulatory reporting, and leadership insights:

• Complete audit trails for every action, payment, decision, and communication
• Standard and custom reports for KPIs such as:
  
  • average cycle time
  • closure ratio
  • severity trends
  • SLA performance
  • reserve accuracy
• Detailed financials that flow directly to accounting
• Secure access controls and permissions

Claims leaders get visibility. Auditors get documentation. Adjusters stay compliant without extra effort.