Policyholder Portal

BriteCore’s brandable Policyholder Portal empowers your customers with self-service capabilities. Available from a web browser or mobile app, the portal provides a new digital channel for your policyholders to view and update their policy, billing, and claims information at any time, from any device, wherever they are.
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New digital channel for customers
New digital channel for customers
Customer self-service capabilities
Customer self-service capabilities
Reduced processing times for staff
Reduced processing times for staff
Decreased call volume from policyholders
Decreased call volume from policyholders
BriteCore’s full suite of cloud-based products have enabled Alamance Farmers’ Mutual Insurance Company to conduct business as usual during the COVID-19 crisis. Employees have been able to provide exemplary service while working remotely, processing premium receipts and claims payments and answering agents’ underwriting questions. Policyholders have also been able to make payments independently, access policy documents, report claims and upload supporting photos through BriteApp. Partnering with BriteCore has resulted in no business interruption and continues to set AFM apart from its competitors.
Lisa Snyder President & CEO
Alamance Farmers Mutual Ins. Co.

Tailored Notifications

Administrators can create personalized notifications, marketing messages, or policy updates directly to a user or group of users from the administrator portal. Messages can be sent as through push notification, email, or messages within the app.

Track Key Engagement Metrics

View metrics about policyholders app engagement directly from the administrator portal. Administrators can see when a policyholder opens a document, makes a payment, files a claim, or even clicks a specific button within the portal.

Product Features

The policyholder portal provides a new digital channel to engage with your customers. Policyholders have access to their information at any time, allowing them to review their policies, pay a bill any time or submit a claim as soon as it happens rather than waiting for business hours. By encouraging customer self-service and electronic payments, the portal drives efficiency gains through reduced processing times and decreases the volume of messages from policyholders and agents.

Customer account servicing
Autopay enrollment
Responsive UI
View and download policy documents
Document upload
Billing and payments
Claim FNOL
Policyholder communication with agent or adjuster
Push notifications to policyholder