We’re Here for You

Need help with the BriteCore platform? It's easy to get the support you need. You can access our ticketing system right from the BriteCore platform.

How can we help you?

BriteCore provides our clients with ongoing support through a team of friendly, knowledgeable, and responsive staff. Our support team has the expertise to resolve data, printing, vendor, and maintenance issues kindly and promptly.

How to submit a request

The best way to make a support request is to submit a support ticket through your BriteCore portal. We use ZenDesk as our ticketing system and provide our clients with login information.

You can also interact with our support team on the BriteCore Community Forum. The forum gives you a place to communicate with your peers in the industry and ask questions directly of BriteCore staff and partners.

Visit the Community Forum

Services That Support Your Team

We offer a variety of services and opportunities to help your company optimize operations. Leveraging these services gives you the knowledge and tools you need to provide your policyholders and agents with the most value and the highest standards of customer service.

Implementation

We can have your project up and running in no time, whether you're working remotely or in the office. We assist with forms and rating setup, data migration, custom reports, and project management.

Customer Support

Our friendly team is ready to resolve any issues you have with data, printing, vendor, and maintenance. In addition to ZenDesk support tickets, you can communicate with our staff through our Community Forum or email.

Advisement

As a leader in insurance technology, BriteCore helps insurers navigate our rapidly-evolving industry through thought leadership and business process consulting.

Education

We make sure your team has access to the tools and resources they need to succeed. We provide online support, personalized process migration guides, onsite training, and more. You can also access our expanding library of training videos at BriteVids.

Application Support

BriteCore deployments are centered on your business objectives and system requirements. We work with you to configure a cloud hosting package that meets your needs. As your business grows, we can help you adjust your hosting requirements.

Custom Development

Tailor your software to do exactly what you need. Hire us to develop custom features, API expansions, and external tools or put your own engineers through our Client-Developer program so they can contribute directly to the BriteCore platform's code base.