2013 RAVE Award Winner: Intuitive Web Solutions

To what do you attribute the positive ratings from your customers?
Reynolds: BriteCore exists and thrives because of a vibrant and engaged community. We nurture ongoing conversations between clients and engineers to generate innovative ideas and produce quality products. We listen carefully, change rapidly, and evaluate our successes and our failures honestly.

How do you communicate with your customers to meet their needs?
Reynolds: At IWS, we emphasize a client-centric focus that promotes open communication and transparent development. We’ve built custom tools for our clients that increase product awareness and encourage feedback from all community members. Some of these tools include:

• BriteWiki—We thoroughly document BriteCore›s functionality and track new feature development using an online wiki.
• BriteCore Forum—The BriteCore Forum is an uncensored location for community members to post discussion threads on a range of BriteCore topics.
• BriteIdeas—This platform allows clients to promote forum discussions to actual code change requests that are prioritized by the community.
• Trac—This support platform allows clients to report issues to IWS and see all internal developer communication regarding their ticket.
• Product Advisory Board—A group of clients who provide high-level guidance and product direction.

What are some of the positive developments your company has achieved in the past year to make your product stand out amid a crowded solution-provider market?
Reynolds: We are extremely committed to testing and integrating emergent technologies on a continual basis. This has allowed us to implement hundreds of new features over the last year including:

• A fully automated and integrated data warehouse.
• Elastic cloud hosting through Amazon Web Services.
• Unlimited real-time test environments.
• Expanded billing, policy level accounting.
• Automated regression testing for all major functionality.

Recipients of the RAVE Awards are honored for providing outstanding insurance software solutions to clients based on user evaluations submitted through Novarica Average Customer Experience (ACE) Rankings.

According to Tech Decisions, the RAVE Awards are designed to show which classes of solutions are delivering the highest levels of satisfaction to their clients. Ranked by their own customers, service providers like IWS are evaluated based on the quality of their staff, technology, functionality, and user satisfaction. Beginning this year, only those who receive an overall score of 94 or above out of 100 are recognized. BriteCore was recognized with a silver ACE ranking for Policy Administration Systems based on the number of clients sharing feedback for the product.

James Dagget, publisher of Tech Decisions comments on IWS’ recent achievement, “We are thrilled to congratulate BriteCore on their RAVE Award. Tech Decisions RAVE Award partnership with Novarica is extremely valuable information for Insurance Technology decision makers as the ACE ranking methodology reflects verified customer responses. Congratulations on demonstrating superior value to your customers.”

About BriteCore: BriteCore is a secure web-based policy administration system that allows property and casualty insurance carriers to efficiently manage their daily operations. BriteCore clients define their own lines of business and rates, issue and maintain policies, manage claims, generate reports and customize system features to meet their needs. Housing some of the most advanced enterprise-level technology in the insurance industry, it employs an interface that’s attractive, intuitive, and easy to use.